Who writes here: addresses, IDs and passwords, app files and terms

People lose their way into a Lotus365 account for one of three reasons: the address they opened is not the one their ID was made on, someone else controls the ID, or they installed something they should not have. The site is split along the same lines, so each subject has one writer who owns it, and nothing is published until a colleague has read it through. None of us can see into a Lotus365 account, and none of us will ever ask to see into yours.

Three small painted steel letterbox doors set side by side in a bare dark green wall, each with a smooth blank brass strip across its top, the middle door a little ajar, warm lamplight falling from the upper left onto plain painted plaster.

The writers are pen names. We use them so that no reader goes looking for a person to contact about an account, which is the first step of most scams in this niche. Corrections, and anything we got wrong, go to the email in the footer.